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Privacy Policy

This policy explains what personal information we collect, how we use it, and the choices you have.

Overview

Introduction

We collect only the information needed to respond to inquiries and deliver services. We do not sell personal data.

Information We Collect

  • Name
  • Phone number
  • Messages and information you share with us via WhatsApp, the contact form, or a quotation request
  • Usage data collected automatically via analytics (see "Cookies & Analytics" below), such as pages visited, approximate location, device/browser type, and how you arrived at our site

How We Use Information

  • Respond to inquiries and provide support
  • Provide services such as website development and e-commerce solutions
  • Improve our website and customer experience
  • Understand how visitors find and use our website, so we can improve it

Cookies & Analytics

We use Google Analytics to understand how visitors use our website — for example, which pages are viewed and how people arrive at our site. Google Analytics uses cookies and collects data such as your IP address, device and browser type, and browsing behaviour on our site. This data is processed by Google in accordance with its own privacy policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings to block analytics cookies.

WhatsApp Integration

We use the WhatsApp Cloud API by Meta to communicate with users. Messages you send to us may be processed through Meta’s servers as part of message delivery and platform operation.

Website Chat Assistant

Our website chat assistant stores the messages you type, the contact details you choose to share, and basic technical information (such as your IP address and browser type). Replies are generated with the help of an AI language model provider, to whom your chat messages are sent for that purpose. Please do not share passwords, card numbers or other sensitive information in the chat. Our sales team may read the conversation to follow up on your enquiry. To ask us to delete a chat, contact us using the details below.

Data Storage

Relevant communication details may be stored securely in our internal CRM to manage inquiries and ongoing service delivery.

Data Sharing

We do not sell user data. We may share data only when required to provide services, comply with legal obligations, or protect our rights.

User Rights

You can request deletion of your information. We will process requests within a reasonable time, subject to legal or operational requirements.

Contact Information

If you have questions or requests regarding this policy, contact us: